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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2004 Chrysler Sebring. The vehicle was recently brought in for struts, and it took a couple of hours for the vehicle to be serviced. The vehicle`s service was not under warranty, but I did receive a reciept for the service, and I feel like I shouldn`t had to pay at all. The staff was good, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Blazer. Overall my experience was positive. My sales person was short, male, and he sat at the second desk. My vheicle was in good condition when I bought it, and I currently do not have any problems with it. My sales person did a good job during the purchase of my vehicle.

     

    11/11/2008

     
    Positive Comment

    I own a 2003 Mercury Sable. Overall my experience was positive. I brought my vehicle in because the check engine light was on, and they had it for a day. The cost was covered under warranty, and I received paperwork with the service. The staff there treated us great, and currently the check engine light is back on.

     

    11/11/2008

     
    Positive Comment

    I own a 2002 SATURN Other. Overall my expereince was positive. My sales person was David, and Jason. I was approved the same day. My vehicle was in pretty good condition when I bought it, but I noticed the an interior light needed to be changed. I changed my interior light, and every thing else has gone good, so far. I would say that David did a good job during the purchase of my vehicle.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 Ford Taurus. I recently brought the vehicle in for ball joints service, it took a couple of hours for the vehicle to be serviced. The vehicle`s service was not under warranty, but I did receive a reciept for the service, and I dont know if the price I paid was reasonable. The staff was good, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 Chrysler Cirrus. My overall experience was positive. I took my car into the shop for a tire replacement. It was under warranty. I did recieve paperwork and a receipt. The staff`s service was great. My car is going into the shop next week to be serviced. Other than that--there are no other problems with my car.

     

    11/11/2008

     
    Positive Comment

    I own a 2003 Pontiac Grand Am. My salesperson was Saline and he was beautiful and wonderful. The car was is in good condition when I got it. There are no problems with the car now. It did not take long at all to get approved. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2001 Buick Park Avenu. Overall my experience was positive. My sales person was Clay, and I was approved with in two days. My brakes are making a noise, and I just bought my car on Thursday. My brakes were not making a noise when I bought it, so I do not know why they are now. I do not really know what to say so far about any thing, but my sales person was nice to me.

     

    11/11/2008

     
    Positive Comment

    I own a 2005 Ford Taurus. The vehicle was recently brought in for service because the engin light was on, and it took all day for the vehicle to be serviced. The vehicle`s service was under warranty, and I did receive a receipt for the service. The staff was excellent, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2004 Dodge Stratus. My salesperson was James and he was awesome. The car was in good condition when I got it. There are no problems with the car now. It took about 30 minutes to an hour to get approved. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2000 Pontiac Grand Am. I recently brought the vehicle in for oil change, fuel gauge, and censor service, the vehicle was there from eight to four for it to be serviced. The vehicle`s service was under warranty, and I did receive a reciept for the service. The staff treated me very well, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/11/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2003 Ford Windstar. I brought my vehicle in because it was jerking while I was driving and I got it back in a day. It was under warranty and I got a receipt. The staff were nice but they didn`t fix the problem. I am still having the same issues. Overall my experience was neutral because the problem wasn`t fixed.

     

    11/11/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. Overall my experience was more than positive. My sales person was short, male, and he sat the second desk. I apoligize for not knowing the name of my sales person, but he was very professional. I was approved the same day. My vehicle was in excellent conditon when I bought it, and I currently do not have any problems with it. I am really happy about how things went during my purchase.

     

    11/11/2008

     
    Positive Comment

    I own a 2005 CHEVROLET Malibu. I brought the vehicle in because the check engine light kept coming on. It took 20 minutes for it to be repaired. It was covered under warranty. I don`t remember if I received paperwork that day. I am having problems with it hesitating when I am driving it. I would rate the customer service a 9 out of 10. My overall experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2004 Ford Escort. I first brought my car in because the engine light was coming on. The service was finished quickly. It was under warranty, and I was given a receipt. The staff was great, and so is the car now. Overall my experience has been positive.

     

    11/11/2008

     
           

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