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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2004 CHEVROLET CLASSIC. I brought my car in for an oil change. It was completed quickly. I had to pay a fair price for the service, and I was given a receipt. I was very satisfied with the staff. The car is running alright today. Overall I have had a positive experience.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 Ford Escort. I brought it in because it was dying on me, and they were checking the ssr light. It was there for a day and the service was covered. I did get a receipt. Their computer wasn`t able to diagnose the problem, so they want me to bring it back at another time. The staff was perfect and the experiece was very positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2003 Ford Focus. I brought my car in for the module and the axel was leaking. It took a day and a half to get fixed. It was under warranty and I got a receipt. The staff was great. There are no problems with the car now. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. The engine light came on, so I brough my car in to get serviced. It was fixed quickly. It was under warranty, so I did not pay anything. I did not get a receipt when it was finished. The staff were great. My car is running wonderful as of today. Overall I have had a positive experience.

     

    11/11/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Malibu. I brought the vehicle in because the a/c belt had to be replaced and it wasn`t accelerating properly. It took 3 hours for it to be repaired. It was covered under warranty. I didn`t receive paperwork that day. I am not having problems with the vehicle now. The customer service I received was excellent. My overall experience was positive. I haven`t had any problems with JD Byrider.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 Dodge RAM 1500. I brought my car in for the vibrations in the car. It took 1 day to get fixed. It was under warranty and I got a receipt. The staff was great, they always take care of me. There are no problems with the car now. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2005 Pontiac Grand Am. My sales person was Lynn. I was there for a little over an hour and the car was in good condition when I got it. There are no problems at all and the staff there was great. The experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2001 Pontiac Bonneville. The vehicle was recently brought in for engine vaccum, and oxygen censor, and it took a couple of hours for the vehicle to be serviced. The vehicle`s service was not under warranty, and I did receive a reciept for the service. The staff was pretty nice, and the vehicle has no probelms now. Overall I would rate this experience positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2002 Ford Focus. I brought my car in to have the coils replace. It took about an hour and a half to complete. It was not under warranty but the price was fair. I got a receipt. The staff was so nice, even when I went off. The radio needs to be hooked up. Overall, my experience was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Venture. Overall my experience was positive. My service engine light was comming on and off. My brake were not working, my cruise control was not working, and my a tail light was out. I also needed an oil, and a fitler change too. My vehicle was in the shop for one day. The service bill was fair as far as I am concerend, and I received paperwork. My Abs light is currenlty back on, but the staff did a good job during the time that my vehicle was in service.

     

    11/11/2008

     
    Positive Comment

    I own a 2001 MAZDA MPV. Overall my experience was positive. I brought my vehicle in for a clicking in the axel, and they had it for about 1/2 a day. The cost was covered under warranty, and I received paperwork with the service. The staff there treated me very good, and there are no current problems with the vehicle at this time.

     

    11/11/2008

     
    Positive Comment

    I own a 2000 Dodge Stratus. Overall my experience was positive. I brought my vehicle in for an oil change and it took 15 minutes. I got a receipt and it was covered under warranty. The staff did a very good job. I have not had any other issues with my vehicle.

     

    11/11/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Monte Carl. My salesperson was Franz and he was really good. The car was in good running condition and clean when I purchased it. Currently the car is not having any problems. I was approved the same day. Overall my experince was positive.

     

    11/11/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. My overall experience was positive. I brought my car in because the caliper fell off. The service department kept my car for 1/2 day to work on it. I think I paid some money but I am not sure. I did get a receipt too. I still have a noise that I was hearing before the previous service was done. The staff overall was good.

     

    11/11/2008

     
    Positive Comment

    I own a 2001 Pontiac Montana. Overall my experience was positive. My sales person was John, and I was approved the same day. My vehicle was in good conditon when I bought it, and I currently do not have any problems with it. My sales person did a good job, and I did not think that I would get approved for a vehicle.

     

    11/11/2008

     
           

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