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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2000 Dodge Durango. My overall experience was positive. My vehicle was clean inisde and in a good runnning condition when I first got it. I currently do not have any issues with my vehicle now. the taff overall overall was beautiful. I was approved for my car the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 Ford Windstar. I brought it in for a problem with the alternator. It was there for an hour or so and the service was covered. I did get a receipt and there are no problems right now. The staff there was helpfull and the experience was positive.

     

    11/10/2008

     
    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 2002 OLDSMOBILE Alero. Overall my experience was negative, because I keep having to take my vehicle back to the shop for the same problem. My ABS light keep comming on, so I had service. My vehicle was in the shop for a two hours. I do not think that I should have to pay for the service, becuase I had service five times for the same problem. This problem has been going on since I have bought my vehicle, but the staff has never fixed it. Now that my warranty has expired, the staff is saying that I have to pay for the work. I do not think that that is fair, but I am going to go ahead and take care of the problem I received paperwork. My ABS light is back on again, and again, and again. The staff was nice during the service. I received paperwork upon the completetion of service.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Venture. Overall my experience was positive. I had an oil change, and it took about 15 minutes to complete. I only paid $5.00 for the oil change, and I received paeprwork. The staff did a good job during my visit with them, and I do not any problems with my vehicle. My vehicle was under warranty during the time that I had service on my vehicle.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Malibu. Overall my experience was positive. I brought my vehicle in due to a blown head gasket and it took two weeks to get it back to me. The price I paid was not fair in my opinion but the problem was fixed. I got a receipt and the staff were nice to me over the two weeks they had the vehicle. I have not had any other problems with the vehicle.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 OLDSMOBILE Intrigue. My overall experience was positive. My vehicle was clean inside when I first got it. However, the left side blinker light is out now. The staff overall were pretty good. I was approved for my car the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. My overall experience was positive. My car was clean inside and in a good running condition when I first purchased it. I currently am not aware of any problems at this time. Ken was my salesperson and he was okay. I was approved for my vehicle the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Ford Windstar. I brought it in for a fuel intake manifold. It was there for a day but it took 6 months to get the part. The serivce was covered and I did get a receipt. There are no problems right now and the staff there was perfect. The experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Cavalier. My overall experience was positive. My salesperson was Tommy. His customer service was very good. I was approved for the car the same day. The car was in good condition and clean for me. There are no problems with my car at this time.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 Dodge Durango. My salesperson was Mr. Washington and he was good and a nice gentlemen. The car was in good condition when I got it. There are no problems with the car now. I was approved the same day. Overall, my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Pontiac Montana. Overall my experience was positive. I had an oil change, and it took about one hour, and 15 minutes to complete. My vehicle was under warranty, and I received paperwork. The customer service was very good, and I just need to get a bulb replaced on my vehicle at some point.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Mercury Villager. My salesperson was Ben. The customer service that I received was great. The vehicle was neat and in good condition when I received it. I don’t have any problems with the vehicle right now. It took about 1 hour for me to be approved for the vehicle. My overall experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2003 Mercury Sable. I took my car to the service center because there was a noise coming from the front. I got the car back that same day. I didnt have to pay for the work that was done, but they gave me a receipt back. I am still having the same noise evey now and then so I am going to take the car back to the service center. The staff treated me excellent, and overall my experience was positive.

     

    11/10/2008

     
    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 1999 CHEVROLET ASTRO VAN. Overall my experience was negative because they kept my car to long and I dont think they treated me very good. I need my car so I can get to work. I took my car into the shop because I needed to get a new water pump put in it. They had my car in the shop for about one week which was too long. The work done was under warranty and I did get paperwork with it. Today my car is running ok for me but I am still having some problems.

     

    11/10/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Malibu. My overall experience was positive. I took my car in because the hazard and the blinkers stopped working. It did not take long at all--it was speedy. It was under warranty. I did recieve paperwork and a receipt. The staff`s service was good. There are no problems with my car at this time.

     

    11/10/2008

     
           

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