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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2004 OLDSMOBILE Alero. Overall, my experience was positive. My salesperson was a light-skinned black male with glasses. He was great as far as customer service. The vehicle was in good condition and clean when I bought it. There are no problems with the car other than the cd player doesn`t work. I was approved the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 2004 KIA SEDONA. My overall experience was positive. My salesperson was Kim. Her service was great--She was friendly, informative and helpful. I was approved for my car the same day. The car was in good condition and clean when I got. However, I am noticing now when I am at a stop sign--I can feel the motor shaking. I am not sure why it`s shaking.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Dodge Stratus. I brought it in for some transmission problems. It was there for 3 and a half days and the service was covered. I did get a receipt and there are no problems now. The staff there was great and the experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2008 Ford Taurus. My salesperson was Ben. The customer service that I received was good. The vehicle was neat and in good condition when I received it. I don’t have any problems with the vehicle right now. It took about 4 hours for me to be approved for the vehicle. My overall experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Buick Regal. Adam was my salesperson and was excellent. The car was clean and in good condition. My car is doing good today. I was approved the same day. My experience has been positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 Dodge Durango. Overall, my experience was positive. My salesperson was Eron, and he was excellent. My vehicle was in good condition when I bought it. The only thing was that the back lock on the passenger side is jamming and they`re taking a look at it for me. Something happen to the four-wheel drive when I was messing around in the car the day after I bought it. It was something I did though, not something that was already wrong with the car. So, they`re looking at that as well. I was approved the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. I brought my car in when I noticed a vibration in the front side of the car, and to get the oil changed. The service was quick, I was satisfied with the time. I did receive paperwork. Most of the costs were under warranty, but I did pay $30 for the oil change. The staff was good. Im not sure how the car is doing today, because of recent problems. I have had a positive experience with the company.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Dodge Dakota. My salesperson was Nick and he did a great job. The car was in good condition when I got it. There is a light on for the gas cap. It took a matter of hours to get approved. Overall, my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Malibu. Overall my experience was posiitve. I had an oil change, and it took about one hour to complete. My vehicle was under warranty, and I received paperwork. The customer service was really good, and I currently do not have any problems with my vehicle. The oil change took one hour, because there were a couple of cars a head of me.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Buick Rendezvous. My sales person was Jared and he did a wonderful job selling me the car. I got approved for the car that same day, it was about one hour. When I got my car it was nice and clean for me and it was running good. Today my check engine light is on and I need to take it in to get looked at. Overall my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 1998 Mercury Grand Marq. Overall my experience was positive. I brought my vehicle in for an oil change, and it took about 1-2 hours. The cost was covered under warranty, and I received paperwork with the service. The staff there treated me very well, and there are no current problems with the vehicle.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 OLDSMOBILE Aurora. I brought my car into the shop because I needed to get work done to my engine. My car was in the shop for about two weeks and the staff members treated me fine while I was there. The work done was under warranty and I did get paperwork with it showing the work that they did. Today my car is running fine for me. Overall my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Blazer. I brought my car in for an oil change, and it was completed quickly. It was under warranty, and I was given a receipt. The staff was good. The car does have to go back for more repairs. My experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2005 Ford Taurus. My overall experience was positive. I took my car in for new spark plugs and wires; and a new radio. The job took most of the day to complete. It was under warranty. I did recieve paperwork and a reciept. There are no problems with my car at this time. The staff`s service was really great.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Buick Skylark. My experience was positive. My salesperson was a taller white man who was very easy to work with. My car was clean and running well when I got it. I was approved for the car within a couple of days. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/10/2008

     
           

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